Full service from Kallfass
Our service minimizes production downtime
The hubs of the Kallfass service network are our branch office in Ratingen near Düsseldorf, as well as our headquarters in Nürtingen near Stuttgart. Immediate telephone support is just the beginning. When it really matters, our highly experienced technicians do everything necessary to keep packaging running cost-effectively. The availability of our systems is over 98.5% in multi-shift operation.
This is how to reach our service team
Phone support
Service technicians
Spare parts order acceptance
Article number known
Spare parts order acceptance
Article number unknown
Inspection and maintenance agreement
Training
We are here for you!
Our service is here for you:
Monday – Thursday
Friday
Phone
Fax
Email
7:30 AM – 12:00 PM & 12:45 PM – 4:00 PM
7:30 AM – 12:00 PM
+49 (0) 7022 607 109
+49 (0) 7022 607 150
service@kallfass.com
Spare parts order form
Already know which spare parts you need for your system?
Then send the completed order form to service@kallfass.com
or use the online order form.
Phone support
For fast and targeted assistance, please have the details of your Kallfass system ready:
Machine type
Machine number
Circuit diagram number
Our qualified contacts:
Postal code zone 0-4
Mr. Stingl
r.stingl@kallfass.com
Phone: +49 (0) 7022 607 175
Postal code zone 5-9
Mr. Pietsch
Deputy Service Manager
h.pietsch@kallfass.com
Phone: +49 (0) 7022 607 174
Service technicians
You need help directly on site
Our service technicians are our personal interface with the customer and, through their customer- and solution-oriented approach, make an important contribution to increasing the availability of your systems.
Our qualified contacts:
Postal code zone 0-5
Ms. Schumacher
k.schumacher@kallfass.com
Phone: +49 (0) 2102 60018
Postal code zone 6-9
Mr. Metzger
Service Manager
t.metzger@kallfass.com
Phone: +49 (0) 7022 607 170
Spare parts order acceptance, article number known
Phone support with known article number
For fast and targeted assistance, please have the article number ready
Our qualified contacts:
Postal code zone 0-5
Ms. Schumacher
k.schumacher@kallfass.com
Phone: +49 (0) 2102 60018
Postal code 6-9
Ms. Baron
k.baron@kallfass.com
Phone: +49 (0) 7022 607 173
Orders received by 2:00 PM for parts in stock can be delivered the next business day.
We also accept payment by credit card (Visa/Mastercard). Simply provide the credit card number, expiration date, and CVC code when placing your order (by fax or by phone).
Spare parts order acceptance, article number unknown
Phone support with unknown article number
For fast and targeted assistance, please have the details of your Kallfass system ready:
Machine type
Machine number
Circuit diagram number
Our qualified contacts:
Postal code zone 0-4
Mr. Stingl
r.stingl@kallfass.com
Phone: +49 (0) 7022 607 175
Postal code zone 5-9
Mr. Pietsch
Deputy Service Manager
h.pietsch@kallfass.com
Phone: +49 (0) 7022 607 174
Orders received by 2:00 PM for parts in stock can be delivered the next business day.
We also accept payment by credit card (Visa/Mastercard). Simply provide the credit card number, expiration date, and CVC code when placing your order (by fax or by phone).
Inspection and maintenance agreement
Maintenance and inspection services specifically tailored to your company and machines, with the following focus areas:
- Priority consideration of your requests when scheduling our technicians
- Maintenance to preserve the target condition
- Care measures maintain the visually appealing overall condition of the Kallfass system
Your benefits
- Shortest response times through priority treatment of your requests
- Cost advantages of 20 to 25% compared to an unscheduled service call
- Flat-rate billing depending on the jointly agreed interval, based on the usage profile
Training
So that your operating and maintenance staff are always up to date with the latest technology, Kallfass offers professional, hands-on training. This provides in-depth knowledge of how to work with our systems.
These individual operating and maintenance training sessions can take place in-house, directly on the systems at your location, or at Kallfass.
Interested or have questions? Please contact us.
Here you will find an order form for spare parts
Order form